CavSwap support
Need help with the CavSwap iPhone or iPad app? Email hello@cavswap.com. Include the email address on your CavSwap account and a short description of what happened. Please do not email passwords, verification codes, or sensitive dog health details.
Sign-in and membership
The app is the companion for approved CavSwap members. Use the same Apple or Google sign-in method connected to your CavSwap account. If your application is still under review, your app access will begin after approval.
Stays, messages, and photos
If a trip, hosting offer, message, or photo will not update, first reopen the app and check your connection. If the problem continues, email support with the screen name and approximate time of the issue. Never send another member's private address in an ordinary support email.
Safety and member reports
Open the relevant stay or conversation and choose Report or block member to send a private report to the CavSwap team. Blocking prevents new activity and messages between both members while preserving past records for safety review. In an emergency, contact your veterinarian or emergency services first.
Privacy and account deletion
In the app, open Me, scroll to Support, and choose Delete account. You can also request access to or deletion of your data by emailing hello@cavswap.com. Read the full CavSwap privacy policy.
Contact
CavSwap · Memici LLC · California, United States
hello@cavswap.com